Terms & Conditions

Last updated: 20/01/2021

Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf on an entity (“you”) and Eurocoat LTD (“we, “us”), concerning your access to and use of the Eurocoat Website as well as any related applications (the “Site”, “Website”).

The site provides the following services: Sale of Surface Protection Products and Services related to those products (“Services”). You agree that by accessing the Site and/or Services, you have read, understood and agree to be bound by all of these Terms and Conditions.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately.

The supplemental policies set out below, as well as any supplemental terms and condition or documents that may be posted on the Site from time to time are expressly incorporated by reference.

We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represent that you have accepted such changes.

We may update or change the Site from time to time to reflect changes to our products, or users’ needs and/or business priorities.

Our site is directed to people residing in New Zealand. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

The site is intended for user who are at least 18 years old. If you are under the age of 18, you are nor permitted to register for the Site or use the Services without parental permission.
You may not access or use the Site for any purpose other than for which we make the site and our services available. The Site may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

Information you provide to us

You represent and warrant that: (a) all registration information you submit will be true, accurate, current and complete and relate to you and not a third party, (b) you will maintain the accuracy of such information and promptly update such information as necessary, (c) You have the legal capacity and you agree to comply with these Terms and Conditions, (d) You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.

If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your order and/or request.

Our Content

Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (our Content) are owned or licensed to us and are protected by copyright and trade mark laws.

Except as expressively provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

You shall not try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site or make for any purpose including error correction, any modifications, adaptations, additions, or enhancements to the Site or Our Content, including the modification or the paper or digital copies you may have downloaded.

We shall prepare the Site and Our Content with reasonable skill and care and use industry standard virus detection software to try to block the uploading of content to the Site that contain viruses.
The Content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied that Our Content on the Site is accurate, complete or up to date.

Link to third-party content

The Site may contain links to website or applications operated by third parties. We do not have any influence or control over any such third-party websites or applications or the third-party operator. We are not responsible for and do not endorse any third-party websites or applications or their availability or content.

Site Management

We reserve the right at our sole discretion to (a) monitor the Site for breaches of these Terms and Conditions, (b) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions, (c) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of you Contributions, (d) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.

Modifications to and availability of the Site

We reserve the right to Change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.

We cannot guarantee Site and Services will be available at all times. We may experience hardware, software or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays or errors. You agree that we have no liability whatsoever for any loss, damage or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance or the Site or Services. We are not obliged to maintain and support the Site or Services or to supply any corrections, update or releases.

There may be information on the Site that contains typographical error, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.

Disclaimer/Limitation of Liability

The Site and Services are provided on an as-is and as-available bases. You agree that your use of the Site or/and Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statue, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.

We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any (a error or omissions in the content, (b) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server, (c) any interruption or cessation of transmission to or from the site or services, and (d) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third-party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.

Electronic Communication

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosure, and other communications we produce to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdictions which require an original signature or delivery or retention of non-electronic records, or to payment or the granting of credits by other than electronic means.

Pricing

All purchases via the website are transacted in New Zealand dollars and include New Zealand Goods and Services Tax (GST) levied under the Goods and Services Tax Act 1985.
We reserve the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. We will notify you of any error in pricing and you may elect to not purchase any Good/s where the price has been corrected.

Prices online are exclusive of delivery charges.

Payment

We accept Visa, MasterCard and online banking.

Depending on your circumstances, you may have to pay additional exchange rate costs and fees as charged by your credit card issuer. We will not be liable for any costs associated with exchange rates or bank fees.
For other payment methods, contact us on sales@eurocoat.co.nz or 0800 387 626 to discuss our options.

Orders

By placing an order on the Website you agree to, and accept the terms and price specified in this website. This price may include additional delivery and other applicable charges. This offer may be accepted or rejected by us for any reason, including, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Your contract with us will only come into existence when you have fully paid for your order and we provide confirmation that your order has been accepted. Confirmation will be sent via email to your elected email address.

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or Customer Services may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Delivery

Eurocoat Ltd ships orders domestically within New Zealand.

Dispatch time is normally between 1-3 business days. Your order will be dispatched from us will not be liable for any failure to observe these delivery times but will try and contact you by phone or email if any late deliveries are anticipated. You understand and agree that you shall not be entitled to withdraw or modify any commitment made for the purchase of products from this website once that commitment has been made for any reason, including without limitation, due to any delay in delivery.

If however, delivery has not happened after 30 days from the indicative delivery date, the buyer may, at their election, treat the failure to deliver as a terminating contractual event. In such an event we will refund any payment made to it in respect of that particular order.

We will take every care in packing and dispatching your purchase but is not responsible to the buyer or any person claiming through the buyer for any loss or damage to goods or products caused by any event of any kind by any person, whether or not we are legally responsible for the person who caused or contributed to that loss. We are not responsible for any loss of items that are wrongfully signed for and accepted by a third-party.

If we are unable to source the particular product you require, we will contact you, the buyer, and inform you of the general date of availability. If you, the buyer, are unhappy with that, we will provide a refund of the money paid for that order.

Returns

Damaged or Faulty products

If your item has arrived and is faulty, damaged, or not working as intended, please notify us as soon as possible. Once you have notified us, we will arrange for the return of the product for assessment.
For fast processing of your return, please ensure the following:

  • You retain the original packaging, including the delivery box
  • You accurately describe the fault or damage
  • You attach clear photographs of the damage

Change of mind

If you've changed your mind you can return your item as long as it's unopened, in mint condition and returned within 14 days of delivery. The shipping for the return will be at the cost of the buyer.
Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit. Account credit for change of mind returns will expire 1 year after the date of issue.

Resale or on-supply of Products

You agree that if you purchase any product or resale or on-supply to other parties, you must; (a) have a written agreement with us prior to engaging in such activities, (b) only do so on terms and conditions outlined in the written agreement with us.

If you are interested in becoming an Approved Applicator or Distributor of our products, please contact us on sales@eurocoat.co.nz or 09 526 7997.

Help

At Eurocoat Ltd, we aim to offer you the best level of customer service, both online and off. We're not satisfied until you're satisfied with our service and our product range. If you have any questions or problems whatsoever then please phone 09 526 7997 or email us on sales@eurocoat.co.nz and we will endeavour to solve whatever trouble you have in a timely and efficient manner.

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